Customer Support

Customer Support

Meet the members of our top class team

Umesh Patel

Support Manager

Umesh manages the LEX support team and data migrations.  He has worked with the support desk since 2007 and has developed a successful and close relationship with our clients.  He enjoys fishing and being outdoors.

Chloe Axon

Support Operative/Analyst

Chloe deals with all matters relating to LEX no matter how small or large. In her role she assists clients quickly and efficiently by providing answers to their questions and queries. She has previous experience of working within the legal profession and enjoys keeping fit.

Graham Cox

Senior Support Operative

Having clerked at Serjeants’ Inn for 13 years before joining Bar Squared in 2011, Graham relocated his family from Kent to join Bar Squared in its Leicestershire office. He is a senior member of the support team and has been instrumental in automating the testing of LEX. In his spare time Graham is studying for a Business and IT degree with Open University.

Nathan Joel

Senior Support Operative

Nathan has worked at Bar Squared since 2009.  As well as providing technical support he liaises with clients regarding LEX software and works with them to find the best way to achieve what it is that they need. He is an avid music fan and vinyl collector.  Nathan is also a wannabe Rockstar.

Shannon Kilbourn

Support Operative

As a Support Operative Shannon’s role is working closely with our clients to provide support by answering questions and queries regarding LEX and its features. She is experienced in Customer Services and joined the team this year. Shannon enjoys travel and is a keen Leicester City supporter.

Tracey Keenan

Support Operative/Analyst

Tracey’s job is to assist barristers and clerks with LEX queries. She enjoys working closely with clients to help to answer questions and resolve issues. She enjoys travelling around the country on her scooter and supporting Manchester United

Simon Cheung

Support Analyst

As a Support Analyst Simon’s role is very much ‘customer facing’ and he enjoys interacting one-on-one with clients.  His background in IT support is invaluable in enabling him to support LEX users.  For relaxation he likes to spend some time competing online on his Xbox.

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