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16 APR2012

3 Serjeants Inn: Case Study

Damien Breingan

CHAMBERS PROFILE

Described in Chambers & Partners 2012 as 'uniformly excellent' and in the Legal 500 as having 'superb judgment', 3 Serjeants Inn are one of the sets leading the field in areas of clinical negligence, employment, actions for and against the police, professional discipline / regulatory and public and administrative law. Housing nearly 50 members of chambers, 11 of which being QCs, they have taken the opportunity to further increase their dominance within their chosen specialisms by supporting the administration of chambers with the Lex Chambers Management software package.

REQUIREMENTS

Being a Chambers renowned for its efficiency and quality, the software application of choice and the company standing behind that software had to reflect those same qualities in abundance. The software had to:

  • Be reliable, accessible on the move and user friendly.
  • Provide extensive reporting facilities that would embrace Chambers’ desire to improve the reporting options available to them.
  • Help the clerks to focus their attention on the most relevant areas for business development.
  • Include an exceptional marketing suite to facilitate the effective management of marketing campaigns; from the creation of lists for invitees through to detailed analysis of the success of held events.
  • Provide full integration with the latest version of Microsoft Exchange, essential to ensure Chambers could embrace the latest technology available and remain connected to their diary system at all times.

The project management also needed to be precise, confident and intelligent in order to satisfy many complex requirements of Chambers, such as the reclassification of case types to unleash greater potential for the production of varied reports.

SOLUTION/RESULT

Bar Squared and Lex Chambers Management were the only solution deemed capable of meeting Chambers requirements. With impeccable project management, which guided Chambers through the very best ways to utilise the application, coupled with a seamless installation/migration process, Bar Squared as a company and Lex Chambers Management the application, have not only met but surpassed all expectations of Chambers, with any concerns about changing from their previous provider now a far distant memory.

With LEX being a web based application, barristers and clerks now have the ability to access their diary, documents, reports and financial summaries from anywhere in the world where an internet connection is present, without having to resort to terminal services or at any additional cost. The full Microsoft Exchange integration functionality has made access to up-to-date information on forthcoming bookings and availability instantly available on any capable smart phone device or tablet, even without constant internet connectivity. The extensive marketing and reporting functionality has made it effortless for staff to identify and maintain relationships with loyal or potential new clients. The system also provides the capability to separately report on missed opportunities, which is crucial when trying to attract new work into Chambers. As well as this, the flexibility available when deciding workflow and fee reminder cycles means that an efficient and structured fee chasing system has been deployed.

But perhaps most note-worthy, is that since installation Bar Squared has continued to improve Lex Chambers Management’s already unrivalled and varied functionality via many upgrades, with Chambers assisting every step of the way with development.

"Bar Squared.... On meeting with me immediately appreciated how LEX could be utilised and developed to meet all our very exacting requirements. Both pre and post installation, they were prepared to work with us in order to advance their system. The whole exercise was brilliantly project managed and has resulted in 3 Serjeants' Inn having a computer system that is cutting edge. LEX delivered and I cannot praise Bar Squared highly enough."

Nick Salt – Senior Clerk at 3 Serjeants’ Inn


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Serjeants, Inn,Meridian, law, chambers, system,lex, Software, Diary, Management, Squared, Barsquared